Frequently Asked Questions - forgot

FAQs - forgot

If you are unable to log in to your account, you may need to use one of the following methods to remedy your problem.


If the system indicates that your account is not active, or a similar error message, then either you have not created an account yet, or your previous accout was not activated because you failed to respond to the confirmation email that was sent when the account was originaly set up.

if you are attempting to set up a new account and the system indicates that an account is already set up  with your email address, the same condition is likely.


Search your email for a message from the address This is the account the system uses to send communications to account holders. In the event that you cannot find your activation email. send a request to and your account will be activated as soon as possible.


If you cannot remember your username, click here.


If you cannot remember your password, click here.